Personal Information

When you register or use Carvaan, we may collect: Name, Phone number (used for verification and WhatsApp communications), Email address, Profile details.

Location Data

To provide ride-booking and tracking services, we require access to your mobile device's location services. Background Location: We may collect your device's precise location (GPS and network-based) even when the app is closed or not in use, to track ride status, ensure passenger safety, and calculate accurate fare details. You can enable or disable location tracking in your mobile device's settings at any time, but disabling it may prevent you from using key features of the App.

Transaction & Payment Information

When you pay for your rides, payments are processed through our payment gateway partner, Razorpay. We collect transaction details such as the amount charged, date/time of the transaction, and payment status. Important: We do not store your credit card numbers, CVV, or bank login credentials on our servers. All sensitive payment details are handled securely by Razorpay, in compliance with PCI-DSS standards.

Usage and Device Data

We collect information about the device you use to access the App, including: Device hardware model and Operating System (OS), IP Address and unique device identifiers, App performance logs, crash reports, and usage statistics.

Communication Logs

If you receive tickets, ride receipts, or payment links via WhatsApp (integrated using WhatsApp Business API / Meta Cloud API), we may log communication metadata (timestamp, delivery status) to ensure successful message delivery.

We use the collected information for various purposes: To Provide Services: Registering your account, facilitating bookings, and matching you with drivers. To Process Payments: Generating secure Razorpay payment links and verifying transaction status. To Communicate: Sending ride confirmations, digital tickets, and service updates via WhatsApp or SMS. To Improve Our Services: Analyzing usage patterns to enhance app performance and user experience. To Ensure Safety: Monitoring ride activity for passenger and driver safety.

We may share your information with: Drivers: Your name and phone number are shared with the assigned driver for ride coordination. Payment Partners: Transaction data is shared with Razorpay for payment processing. Legal Authorities: If required by law, court order, or governmental regulation. We do not sell your personal information to third parties.

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

You have the right to: Access your personal data, Request correction of inaccurate data, Request deletion of your account and data, Opt-out of non-essential communications.

We may update this Privacy Policy from time to time. Any changes will be posted within the App with an updated effective date.

By using our Services, you represent and warrant that: You are at least 18 years of age and possess the legal authority to enter into a binding agreement. You will use the Services in compliance with all applicable local, state, and national laws.

Registration: To use certain features of the App, you must register by providing accurate information (e.g., name and phone number). Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Accuracy: You agree to keep your account details updated at all times.

Platform Role: Carvaan provides a platform matching users with drivers/transportation partners. Accuracy of Details: You must provide accurate pickup and drop-off locations. We are not responsible for delays or service failures due to incorrect details provided by you. Cancellation: We reserve the right to cancel bookings in case of driver unavailability, adverse weather conditions, safety concerns, or violation of these Terms.

Fare Calculation: Fares are calculated dynamically based on distance, time, and service type, and are finalized upon ride completion. Razorpay Payment Integration: Payments are processed securely via our payment gateway partner, Razorpay. Fixed Fares: Once a ride is completed, a payment link showing the exact fare will be generated. You agree to pay the exact amount indicated on the Razorpay hosted payment page. You cannot modify or partially pay the set amount. Payment Failure: In case of payment failure or non-payment, we reserve the right to suspend your account until all dues are cleared.

By registering with Carvaan, you explicitly consent to receive transactional and operational communications on your registered mobile number via WhatsApp (or SMS), including: Ride booking confirmations, Digital tickets and receipts, Razorpay payment links for completing transactions, Important service updates and support queries. You may opt-out of promotional messages, but you cannot opt-out of critical transactional notifications (like payment links and tickets) as they are essential to fulfilling our service.